Dexcom Studio

How do I reset my password?

To reset your Dexcom password, follow the steps below.

If you know the username, do the following:

Go to https://store.dexcom.com/user/password. Under the “Username”, type in your username and click ‘Submit’. This send you an email.
Click on the link in the email.
The system will ask you to change your password.

If you do not know your username:

Go to https://store.dexcom.com/user/password. Under the “E-mail Address”, type in your e-mail address and click ‘Submit’. The system should send you a list of usernames associated with that email adders.
Go to https://store.dexcom.com/user/password. Under the “Username”, type in your username and click ‘Submit’. This will send you an email.
Click on the link in the email.
The system will ask you to change your password.

How do I change my mailing or shipping address?

To change your mailing or shipping address, do the following:

Log into your Dexcom Account at https://store.dexcom.com/user/login. If you do not have an account, you can create one at https://store.dexcom.com/user/register.
After logging in, go to https://store.dexcom.com/account/address. This will show the addresses we have on file for you.
To add an address, click on the 'Add New Address' button
To edit an existing address, click on the 'Edit' button associated with the address you would like to edit

Please note that you can designate a primary address when editing or creating a new email address. The primary address is the one Dexcom uses to contact you and is the default shipping address for future orders.

How do I view past orders?

To view past orders, do the following:

Log into your Dexcom Account at https://store.dexcom.com/user/login. If you do not have an account, you can create one at https://store.dexcom.com/user/register.
After logging in, go to https://store.dexcom.com/account/orders. This will show any open order we have for you.
To view older orders, click on the dropdown menu to select the time frame of order you would like to see and click the 'Go' button.

Please note that we only show invoices if the product was purchased and shipped through Dexcom.

How Do I recover my dexcom username?

To recover your username online, take the following steps:

Go to https://store.dexcom.com/user/password
Enter your email address and click on the 'Submit' button.
An email will be sent to that email address. It will list any usernames associated with that address.

How do I add Insurance Information to My Online Account?

To add insurance information to your Dexcom online account, take the following steps:

Go to https://store.dexcom.com/account/insurance
Click the 'Add' button under 'Primary Insurance Provider'.
Select your insurance provider within the 'Insurance Provider' dropdown menu options, or search by typing it into the dropdown field.
Fill out all required fields (with an asterisk) and hit 'Save'. Your insurance information will be added to your account. You may provide up to three different insurance providers (Primary, Secondary and Tertiary).

Contact Dexcom

If you are a clinician and want to learn more about Dexcom’s Continuous Glucose Monitoring Systems, please fill out the form and a Dexcom representative will contact you.

If you are a Dexcom User or Patient, please contact Dexcom here.

The information you provide will be sent securely and subject to the Dexcom Terms of Use and Privacy Policy.