FAQs

How do I reset my password?

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To reset your Dexcom password, follow the steps below.

If you know the username, do the following:

Go to https://store.dexcom.com/user/password. Under the “Username”, type in your username and click ‘Submit’. This send you an email.
Click on the link in the email.
The system will ask you to change your password.

If you do not know your username:

Go to https://store.dexcom.com/user/password. Under the “E-mail Address”, type in your e-mail address and click ‘Submit’. The system should send you a list of usernames associated with that email adders.
Go to https://store.dexcom.com/user/password. Under the “Username”, type in your username and click ‘Submit’. This will send you an email.
Click on the link in the email.
The system will ask you to change your password.

Contact Dexcom

If you are a clinician and want to learn more about Dexcom’s Continuous Glucose Monitoring Systems, please fill out the form and a Dexcom representative will contact you.

If you are a Dexcom User or Patient, please contact Dexcom here.

The information you provide will be sent securely and subject to the Dexcom Terms of Use and Privacy Policy.