FAQs

What are the computer and software requirements for Dexcom CLARITY?

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Users might need administrator privileges to install software on their computers.

A broadband network connection of 1.5 Mbps or more is required to install the software from the web, upload data or view the online User Guide.

It is recommended that you use an appropriate firewall program and an anti-virus program on your computer to protect against viruses, malware and unauthorized access to and use of your computer and the information stored, processed and transmitted by it.

Dexcom CLARITY supports the following minimum configurations:

  • Windows 7, 8 or 10
    • 1.3 gigahertz (GHz) processor and 1 gigabyte (GB) free RAM with 100 megabytes (MB) free disk space
    • Microsoft .NET Framework 4.0 or greater, full version
    •  Display resolution of 1024 x 768 pixels or greater
    • USB 2.0+ port to connect the USB cable to upload from your Dexcom receiver
    •  Chrome 53, Firefox 47, Internet Explorer 10 or 11 run in desktop mode or Microsoft Edge. Clinic Users can also use Internet Explorer 9 with Adobe Flash 
  • Mac OSX 10.10, 10.11 or 10.12
    • 2.3 gigahertz (GHz) processor and 4 gigabytes (GB) free RAM with 100 megabytes (MB) free disk space
    • Display resolution of 1280 x 800 pixels or greater 
    • Safari 9.1 or greater, Chrome 53 or Firefox 47 for Mac OSX. Clinic Users can also use Safari 8. 
    • USB 2.0+ port to connect the USB cable to upload from your Dexcom receiver

Optional computer requirements:

  • Mouse or track pad
  • A PDF reader (for example, Adobe Reader) for viewing, saving, and printing the reports
  • An Excel spreadsheet viewer (for example, Microsoft Excel or Excel Viewer)
  • Printer, for printed copies of reports

To run Dexcom CLARITY, your network must allow the following outbound network traffic, which might require changes to proxy and network configuration:

  • dexcom.com (and all subdomains) on port 443.
  • sweetspotdiabetes.com (and all subdomains) on port 443
  • agent.mydiabetesdata.com with DNS loopback support to 127.0.0.1

To run the Dexcom CLARITY Uploader, your network must allow the following outbound network traffic: *.dexcom.com (and all subdomains) on port 443.

Contact Dexcom

If you are a clinician and want to learn more about Dexcom’s Continuous Glucose Monitoring Systems, please fill out the form and a Dexcom representative will contact you.

If you are a Dexcom User or Patient, please contact Dexcom here.

The information you provide will be sent securely and subject to the Dexcom Terms of Use and Privacy Policy.