FAQs

What is the Dexcom G6 Upgrade Program?

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The targeted ship date for the Dexcom G6 CGM System is June 4th, 2018. Dexcom will provide a seamless upgrade program so that all customers can migrate to our newest CGM system as soon as possible.

New Customers

New customers should get started on the Dexcom G5 Mobile CGM System as soon as possible. These customers will automatically be enrolled in the Dexcom G6 Upgrade Program. New customers who start on Dexcom G5 Mobile after March 27th will automatically receive Dexcom G6 after 90 days in the order which they signed up for the Dexcom G6 Upgrade Program. New customers should go to the Dexcom website and completely fill out the required information to get started.

Current Customers

Current customers who are out of warranty should continue to reorder their current Dexcom CGM System supplies. Current customers who order after March 27th will automatically be enrolled in the Dexcom G6 Upgrade Program and will receive Dexcom G6 after 90 days.

Current customers who are in-warranty past early June will be upgraded to Dexcom G6 when their system components reach out of warranty status. Dexcom or your distributor will discuss an upgrade to Dexcom G6 with you when you are due to place your next order.

All customers will continue to get supplies through their current supplier (eg Dexcom, Edgepark, Byram).

Contact Dexcom

If you are a clinician and want to learn more about Dexcom’s Continuous Glucose Monitoring Systems, please fill out the form and a Dexcom representative will contact you.

If you are a Dexcom User or Patient, please contact Dexcom here.

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