Industry News

Dexcom G6 Upgrade Program

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Thursday, April 12, 2018

The targeted ship date for the Dexcom G6 CGM System is June 4th, 2018. Dexcom will provide a seamless upgrade program so that all users can migrate to our newest CGM system as soon as possible. In the meantime, you can download our Dexcom G6 Simulator which demonstrates how to pair the new app with a sensor, displays various scenarios and shows trend values unfold. The simulator is available in the Apple Store and on Google Play.

New Users

New users should get started on the Dexcom G5 Mobile CGM System as soon as possible. These patients will automatically be enrolled in the Dexcom G6 Upgrade Program. New users who start on Dexcom G5 Mobile after March 27th will automatically receive Dexcom G6 after 90 days in the order which they signed up for the Dexcom G6 Upgrade Program. Refer your patients and completely fill out the required information to get them started.

Current Users

Current users who are out of warranty should continue to reorder their current Dexcom CGM System supplies. Patients who order after March 27th will automatically be enrolled in the Dexcom G6 Upgrade Program and will receive Dexcom G6 after 90 days.

Current users who are in-warranty past early June will be upgraded to Dexcom G6 when their system components reach out of warranty status. Dexcom or the patient's distributor will discuss an upgrade to Dexcom G6 with them when they are due to place their next order.

All users will continue to get supplies through their current supplier (eg Dexcom, Edgepark, Byram).

More questions about the Dexcom G6?

Visit our FAQ page to find more information.

Contact Dexcom

If you are a clinician and want to learn more about Dexcom’s Continuous Glucose Monitoring Systems, please fill out the form and a Dexcom representative will contact you.

If you are a Dexcom User or Patient, please contact Dexcom here.

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