Dexcom Box, Sensory, and Applicator

Hello, Healthcare Providers

Say hello to the Dexcom G6 Continuous Glucose Monitoring (CGM) System—and goodbye to fingersticks* for your insulin-using patients with type 1 or type 2 diabetes. The Hello Dexcom experience is a no-cost sampling program that helps introduce you and your patients to the features and benefits of Dexcom G6, while offering actionable insights that can inform your treatment decisions.




Keep reading to see what comes with your patients’ first Dexcom G6 experience, frequently asked questions, and more.

*If your glucose alerts and readings from Dexcom G6 do not match symptoms or expectations, use a blood glucose meter to make diabetes treatment decisions.

Can I only extend the Hello Dexcom experience option to certain patients?

The Hello Dexcom experience may be provided to your patients with diabetes who have compatible smart devices, but it may be more applicable to some of your patients than to others. Here are a few patient considerations to keep in mind:


Struggles to meet glycemic goals


Needs insulin therapy optimization

avoid hypoglycemia

Experiences hyper- and/or hypoglycemic events


Patient with type 1 or type 2 diabetes on mealtime insulin

No Fingersticks

Performs fingersticks less frequently than recommended

falling glucose levels

Has impaired awareness of hypoglycemia


New to CGM or hesitant to use CGM

G6 sensor

Not currently using Dexcom G6

Hello Dexcom

What Is Included

Here are the Dexcom G6 components included as part of the Hello Dexcom experience:



Simple sensor insertion at the push of a button.



Monitors interstitial glucose levels through a small wire inserted just underneath the skin, sending a signal to the transmitter (10-day lifespan).



Fastened on top of the sensor, sends data wirelessly to the wearer’s compatible smart device (3-month lifespan).

Patient Instructions

Patient Instructions

The activation card provides guidance for patients to start the 10-day digital journey; it complements the Dexcom G6 setup guide and instructions for use.

Additional Digital Journey for Your Patients

Hello Dexcom is the only CGM sampling program that offers a complimentary, 10-day digital journey that guides your patients along their first Dexcom G6 experience.

register account


Patient Registration

follow activation instructions


Follow Activation Instructions

explore their 10-day digital journey


Start Their 10-day Digital Journey

access support and faqs


Access Support and FAQs

request a dexcom g6 prescription


Join the Dexcom Family

patients device

Patients must have a compatible iOS or Android smart device as part of this experience, as no receiver is included. Smart devices sold separately. To view a list of compatible devices, visit

What does my patient need to know to successfully begin and complete the Hello Dexcom experience?

For the best and most engaging experience, remind your patient to visit to get started with their first Dexcom G6. This will initiate their digital experience and help guide them along their 10-day journey. In addition, a patient instruction card will be available to provide more information and helpful tips.

Which insulin pump systems are compatible with Dexcom G6?

Dexcom G6 is the only integrated CGM system (iCGM) with an FDA clearance for interoperability with automated insulin delivery (AID) systems. For more information on Dexcom integrations, visit

Is a prescription required when providing a Hello Dexcom to a patient?

A prescription is required for the Dexcom G6 CGM System, as part of the Hello Dexcom experience. Simply ePrescribe to ASPN.

Is the Dexcom G6 sensor inserted in the office or at home?

The Hello Dexcom experience does not require any in-office training; a patient can apply the Dexcom G6 sensor on their own by following the instructions for use.

Need Support?

If you or your patients have any questions or concerns about product use, please call the Dexcom CARE line at 1-877-339-2664. During business hours, you will be able to choose the Education and Training option to speak with a diabetes educator who can answer questions regarding product use. A technical support option is available 24/7 at this same number.

Contact Us

If you are a healthcare provider and want to learn more about Dexcom, please fill out the form and a representative will contact you. If you are a Dexcom User or Patient, please contact Dexcom here.

Contact Reason
Do not include prefix (Mr., Mrs., Dr.)
Do not include suffix (MD, Jr., Sr.)


By choosing to request info, you are granting Dexcom, Inc. permission to process your personal information to send you additional information and promotional communications related to Dexcom products. You may opt-out of these communications at any time. Dexcom respects the privacy and confidentiality of your personal information. The information you provide will be sent securely and subject to the Dexcom Terms of Use and Privacy Policy.