Hello, Healthcare Providers
Say hello to the Dexcom G6 Continuous Glucose Monitoring (CGM) System—and goodbye to fingersticks* for your insulin-using patients with type 1 or type 2 diabetes. The Hello Dexcom experience is a no-cost sampling program that helps introduce you and your patients to the features and benefits of Dexcom G6, while offering actionable insights that can inform your treatment decisions.
Keep reading to see what comes with your patients’ first Dexcom G6 experience, frequently asked questions, and more.
*If your glucose alerts and readings from Dexcom G6 do not match symptoms or expectations, use a blood glucose meter to make diabetes treatment decisions.
Can I only extend the Hello Dexcom experience option to certain patients?
The Hello Dexcom experience may be provided to your patients with diabetes who have compatible smart devices,† but it may be more applicable to some of your patients than to others. Here are a few patient considerations to keep in mind:
What Is Included
Here are the Dexcom G6 components included as part of the Hello Dexcom experience:
Simple sensor insertion at the push of a button.
Monitors interstitial glucose levels through a small wire inserted just underneath the skin, sending a signal to the transmitter (10-day lifespan).
Fastened on top of the sensor, sends data wirelessly to the wearer’s compatible smart device† (3-month lifespan).
The activation card provides guidance for patients to start the 10-day digital journey; it complements the Dexcom G6 setup guide and instructions for use.
Additional Digital Journey for Your Patients
Hello Dexcom is the only CGM sampling program that offers a complimentary, 10-day digital journey that guides your patients along their first Dexcom G6 experience.
Follow Activation Instructions
Start Their 10-day Digital Journey
Access Support and FAQs
Join the Dexcom Family
Patients must have a compatible iOS or Android smart device as part of this experience, as no receiver is included. Smart devices sold separately. To view a list of compatible devices, visit dexcom.com/compatibility.
For the best and most engaging experience, remind your patient to visit dexcom.com/hello to get started with their first Dexcom G6. This will initiate their digital experience and help guide them along their 10-day journey. In addition, a patient instruction card will be available to provide more information and helpful tips.
Dexcom G6 is the only integrated CGM system (iCGM) with an FDA clearance for interoperability with automated insulin delivery (AID) systems. For more information on Dexcom integrations, visit dexcom.com/g6/integrations-and-compatibility
A prescription is required for the Dexcom G6 CGM System, as part of the Hello Dexcom experience. Simply ePrescribe to ASPN.
The Hello Dexcom experience does not require any in-office training; a patient can apply the Dexcom G6 sensor on their own by following the instructions for use.
If you or your patients have any questions or concerns about product use, please call the Dexcom CARE line at 1-877-339-2664. During business hours, you will be able to choose the Education and Training option to speak with a diabetes educator who can answer questions regarding product use. A technical support option is available 24/7 at this same number.