Medicare

My patient is insured by Medicare. Are they required to get a Dexcom G7 receiver? Will Medicare pay for a new receiver if they already have a Dexcom G6 receiver?

In order to qualify for Medicare coverage for Dexcom G7 supplies, Medicare requires that they have a receiver that is compatible with Dexcom G7 and that they use that receiver with their supplies, even if they also use a compatible smart device, regardless of whether they use an insulin pump.  If Medicare does not pay for a new receiver, Dexcom has launched a new upgrade program that includes a Dexcom G7 receiver at no charge for eligible customers.  

How does my patient know which Dexcom receiver they have? 

The two receivers have different hardware.*  Please refer to the user guides for information about the hardware.   

dexcom g6 cgm receiver

 

 

dexcom g7 cgm receiver

Current Dexcom G6 Touchscreen Receiver New Dexcom G6/G7 Receiver

 * Please note that images are not to scale.  

The Current Dexcom G6 Touchscreen Receiver can not be upgraded to G7.  

The New Dexcom G6 Touchscreen Receiver can be upgraded from G6 to G7.  

Please reference Current Dexcom G6 Touchscreen Receiver user-guide here. 

Please reference New Dexcom G6 Receiver user guide here. 

Please reference New Dexcom G7 Receiver user guide here.  

Does my patient need to use his receiver?

Medicare requires the use of the receiver for all patients.  For all other payers, patients have the choice of what device to view their numbers. Users can also view their numbers on both their phone* and receiver if they choose. 

Can my patient use his/her new Dexcom G6 receiver with Dexcom G7? 

Yes, the new Dexcom G6 receiver can be upgraded from the G6 to the G7 CGM system once your patient has a G7 prescription and has received the product. To upgrade, please instruct your patient to first use a secure internet connection to upload his/her G6 data to clarity.dexcom.com by logging in with his/her Dexcom account information and clicking Upload. Then, Clarity will ask if he/she wants to upgrade the receiver from G6 to G7. Just click the boxes to confirm that all the requirements are met. Please note that by upgrading the receiver from G6 to G7 your patient will no longer be able to use Dexcom G6 sensors or transmitters with the new Dexcom G6 receiver and your patient will not be able to revert the receiver back to G6. Your patient may opt to update from G6 to G7 any time he/she chooses, just return to Clarity and upload to be asked again. 

How do new Medicare customers get a Dexcom CGM System?

Dexcom G6 and Dexcom G7 are available to Medicare patients through a medical distributor (see distributor list below).

Your patients may call a distributor from the list below to start the ordering process.

If your patient uses a connected insulin pump or pen,|| we recommend they continue using Dexcom G6 until our insulin delivery partners integrate with Dexcom G7.

 

Distributor Phone  Fax
Advanced Diabetes Supply 877-838-3026 760-444-8771
Byram Healthcare 800-775-4372 888-457-1277
CCS Medical 800-949-6481 866-823-4482
Diabetes Management & Supplies 888-738-7929 504-734-7165
Edgepark 866-400-5183 866-510-6583
Edwards Healthcare 888-344-3434 502-657-0237
Solara Medical Supplies 800-423-0896 option 2 800-999-7021
US Medical 877-659-9875 888-659-9112

 

Does Medicare cover Dexcom G6 and Dexcom G7?

Medicare beneficiaries with diabetes mellitus who are using any kind of insulin will be eligible for CGMs. Frequent adjustment of insulin on the basis of CGM results is no longer required. The beneficiary must simply be insulin-treated.       

 

For a full description of coverage criteria, Click HERE 

My patient is a current G6 user. How do my patients upgrade to Dexcom G7?

If your patients are current G6 users, please contact your distributor for pricing and upgrading options to Dexcom G7. If your patients currently use Dexcom G6 with a connected insulin pump, we recommend continuing it until Dexcom G7 adds compatibility with your pump or pen. We're working with our insulin delivery partners to integrate with Dexcom G7 as soon as possible. Medicare covers one CGM receiver every five years.  

What if insurance doesn’t cover the Dexcom G7 Receiver for my patient?

Dexcom has a discounted receiver program through GoodRx for getting a G7 receiver at an affordable price. Visit the Dexcom Savings Center for more information. Terms and conditions apply. 

How do new Medicare customers get a Dexcom CGM?

Dexcom G6 and Dexcom G7 are available to Medicare patients through a medical distributor (see distributor list below). 

Your patients may call a distributor from the list below to start the ordering process. 

If your patient uses a connected insulin pump or pen, we recommend they continue using Dexcom G6 until our insulin delivery partners integrate with Dexcom G7.  

Distributor 

Phone Number 

Advanced Diabetes Supplies 

877-838-3026 

Byram Healthcare 

800-775-4372 

CCS Medical 

800-949-6481 

Diabetes Management & Supplies 

888-738-7929 

Edgepark 

866-400-5183 

Edwards Healthcare 

 888-344-3434  

Solara Medical Supplies  

800-423-0896 option 2 

US Medical 

877-659-9875 

Will Dexcom provide diabetes testing supplies?

No. Blood glucose monitoring (BGM) supplies are not included in the CGM product shipments because Dexcom G6 and Dexcom G7 do not require fingerstick calibrations.* Any BGM testing supplies need to be purchased.   

*If your patient’s glucose alerts and readings from the Dexcom G6 or Dexcom G7 do not match symptoms or expectations, please use a blood glucose meter to make diabetes treatment decisions. 

How does my patient view glucose data? 

You can view your patient’s glucose data through the Dexcom G6 or Dexcom G7 Apps, your Dexcom G6 or Dexcom G7 receiver, and the Clarity Mobile or Desktop applications. 

Medicare does not cover Dexcom G6 or Dexcom G7 CGM supplies that are used only with a smartphone or other mobile device. Failure to use your receiver will result in loss of Medicare coverage for your Dexcom G6 or Dexcom G7 CGM supplies. 

What is the CMS policy?

Coverage of CGM system supplies and accessories are available for those therapeutic CGM systems where the beneficiary uses a receiver classified as DME to display glucose data. There is no Medicare benefit for supplies used with equipment that is not classified as DME. However, Medicare coverage is available for the CGM system supplies and accessories if a non-DME device (smartphone, smart watch, tablet, etc.) is used in conjunction with the durable CGM receiver. Coverage of CGM system supplies and accessories are available for those therapeutic CGM systems where the beneficiary uses a receiver classified as DME to display glucose data. If a beneficiary intends to never use a receiver classified as DME as the display device, the supplies and accessories are not covered by Medicare. 

Here are some examples of how a Medicare patient may use a smart device with their receiver: 

  • A patient uses both a receiver and a smartphone throughout the day 

  • A patient uses a receiver some days and their smartphone other days  

Patients should reach out to 1-800-MEDICARE with any questions about the Medicare coverage requirements for Dexcom CGM. 

How much can my Medicare patients expect to pay for Dexcom G6 and Dexcom G7 CGM Systems?

Generally, Medicare patients pay 20% out of pocket.  Many Medicare beneficiaries have supplemental insurance coverage such as Medigap that covers their out-of-pocket costs. 

Where can my patients receive additional help and information?

Visit www.dexcom.com/medicare to view online training videos. These videos can walk your patients through the steps to get started, including receiver and app set-up, and downloading Dexcom CLARITY 

 

Still need help? Call Dexcom Product Education & Training to speak with a Diabetes Coach at 877-339-2664. 

 

For technical troubleshooting, our specialists are available 24/7 at 844-607-8398. 

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If you are a healthcare provider and want to learn more about Dexcom, please fill out the form and a representative will contact you. If you are a Dexcom User or Patient, please contact Dexcom here.

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