Frequently Asked Questions

Will there be delays in how and when patients receive their Dexcom products and supplies?

Dexcom does not currently anticipate any interruptions to our production abilities or capacities. However, we do anticipate delays in the near term related to our customer service and technical support, which means that patients should expect longer wait times on the phone. We appreciate your patients’ understanding and patience during this time.

Will patients be able to order Dexcom products and supplies? Will they be able to order extra supplies?

Dexcom is still accepting orders for products and supplies at this time and does not currently anticipate any interruptions to our ability to produce and supply product, as a result of the coronavirus. However, to ensure supply continuity for all customers, we won’t be processing additional orders for supplies outside of what is covered by a patient’s insurance at this time.

How are Dexcom field employees responding to the COVID-19 situation regarding social distancing and home sheltering?

At Dexcom, we consider patient safety our number one priority. With the recent news of the impact COVID-19 is having across the US, we are aligned with community actions that will prevent the spread of the virus and have made the decision to have our field-based employees work from home. We will only allow our employees to enter your facility once it is determined safe to do so. In the meantime, diabetes will continue, and we want to make sure that you have all of the information you need to treat this at-risk population successfully. Our field and all supporting partners will be available via email, telephone, and video meetings to help you meet the needs of your patients with diabetes.

Will the State of California's stay-at-home mandate affect your ability to produce Dexcom products?

No. While the State of California recently issued a stay-at-home order requiring non-essential businesses to close until further notice, the order does not apply to companies performing “essential” services or functions like Dexcom.

Can healthcare providers get reimbursed for telehealth CGM data consultations?

Yes. Remote consultations using Dexcom CLARITY may still be eligible for reimbursement under billing code 95251. For resources to set up Dexcom CLARITY Clinic, please click here.

*The reimbursement information provided is intended to assist you with billing for your services related to continuous glucose monitoring (CGM). It is intended for informational purposes only and is not a guarantee of coverage and payment. Providers are encouraged to contact their local payers with questions related to coverage, coding, and payment.

Will patients still be able to use Dexcom apps and software during this time?

Yes. Dexcom apps and software will continue to operate without interruption, and the company does not anticipate any outages or delays due to the coronavirus situation. Patients may check the live status of each of our apps and software at status.dexcom.com.

Please click here for patient support and resources.

Who do patients contact if they have questions about their Dexcom products and supplies?

Dexcom will continue to process re-orders, but we ask that patients only contact the Customer Sales Support and Technical Support teams at 844-607-8398 with urgent requests at this time.

Answers to many common patient questions are available at dexcom.com/answers, and patients can submit web self-service tickets at dexcom.com/contact. Our team will work to expeditiously respond to those inquiries.

The Dexcom CARE team is also still available at dexcom.com/dexcom-care or 877-339-2664 to help patients that are new to Dexcom and need help getting started with their product.

How can my patients under home quarantine access their Dexcom products?

Patients can continue to get their products from the pharmacy or DME providers. Several national pharmacies are offering home delivery services. Please ask your patients to contact their preferred pharmacy or DME provider for options.

How can I continue to get CGM education while practicing social distancing?

CPE/CME courses are available for credit at cgmeducation.net. All courses are free online and available on demand.

What smart devices are compatible with Dexcom G6 Pro?

A variety of iOS and Android smart devices are compatible with Dexcom G6 Pro.*

*Patient must have a compatible smart phone for an unblinded mode session. To view a list of compatible devices, visit dexcom.com/compatibility

Does the Dexcom Follow app work with Dexcom G6 Pro?

No, Dexcom G6 Pro does not work with the Dexcom Follow app.

Can pediatric patients wear this product?

Dexcom G6 Pro is indicated for patients ages 2 years and older.

What are the main differences in the Dexcom G6 App features between Dexcom G6 and Dexcom G6 Pro?

The Dexcom G6 app will automatically configure which features are available for a user, depending on whether the transmitter is part of the Dexcom G6 CGM System or Dexcom G6 Pro CGM System. As many patients on Dexcom G6 Pro are new to CGM, the app will configure to offer basic features, such as glucose data, event entry, high and low alerts, and the Urgent Low alarm. Advanced features, such as Share/Follow, fast rise/fall rate alerts, and alert schedules are not supported in Dexcom G6 Pro.

What are the main differences between Dexcom G6 Pro and the Dexcom G6 Continuous Glucose Monitoring (CGM) System?
Feature Dexcom G6 Pro Dexcom G6
System
Indication 2 years or older 2 years or older
Duration of wear Up to 10 days Up to 10 days
Calibration Not required Not required
Mode Unblinded or Blinded Unblinded
Dosing Non-adjunctive Non-adjunctive 
Retrospective
Software Dexcom CLARITY Dexcom CLARITY
Display (Unblinded mode)
Device Smartphone* Smartphone* 
Dexcom G6 App Basic features   Advanced features 
Transmitter
Use Disposable Reusable (up to 3 months)
Start Auto-start Manual start
Sensor
Acetaminophen Blocking Yes Yes 
Applicator
Insertion Auto Auto 

*Patient must have a compatible smart phone for an unblinded mode session. To view a list of compatible devices, visit dexcom.com/compatibility.
†Dexcom G6 and G6 Pro (when used in unblinded mode) readings can be used to make diabetes treatment decisions when taking up to a maximum acetaminophen dose of 1,000 mg every 6 hours. Taking a higher dose may affect Dexcom G6 readings.

What are the Dexcom G6 Pro Indications for Use?

The Dexcom G6 Pro Continuous Glucose Monitoring (CGM) System is a real-time continuous glucose monitoring device indicated for the management of diabetes in persons age 2 years and older in a home environment while under the supervision of a healthcare provider. The Dexcom G6 Pro CGM System is intended to replace fingerstick blood glucose testing for diabetes treatment decisions.* Interpretation of the real-time Dexcom G6 Pro CGM System results should be based on the glucose trends and several sequential readings over time.* The Dexcom G6 Pro CGM System may also be used as a retrospective glucose recording device indicated for assessing glycemic variability in persons ages 2 years and older in a home environment, while under the supervision of a healthcare provider. Retrospective interpretation of data recorded by the Dexcom G6 Pro CGM System should be conducted solely by a healthcare provider. The Dexcom G6 Pro CGM System aids in detecting glucose excursions facilitating care plan adjustments. The Dexcom G6 Pro CGM System is also intended to interface with digitally connected devices. The Dexcom G6 Pro CGM System can be used alone or in conjunction with these digitally connected medical devices for managing diabetes* or assessing glycemic variability.

*when used in unblinded mode

What reports can I see in Dexcom CLARITY after uploading data from a Dexcom G6 Pro reader?

You will be able to see all regular Dexcom CLARITY reports, as well as a new report called “Pro” that is exclusively available after uploading data from a Dexcom G6 Pro reader to Dexcom CLARITY. 

How do I obtain reports from Dexcom G6 Pro?

To obtain patient reports, Dexcom G6 Pro session data from the reader must be uploaded to a patient’s file in Dexcom CLARITY. You must have a Dexcom CLARITY clinic account to add a patient and upload the data from the reader. For assistance in creating a Dexcom CLARITY clinic account, please visit https://provider.dexcom.com/education-research/cgm-education-use/videos/dexcom-clarity-clinic-setup

Will Dexcom Studio work with Dexcom G6 Pro?

No, Dexcom G6 Pro does not work with Dexcom Studio. 

 

Will Dexcom CLARITY work with Dexcom G6 Pro?

Yes, Dexcom G6 Pro works with Dexcom CLARITY.

Can I use the Dexcom G4 PLATINUM Professional CGM System sensors with the Dexcom G6 Pro transmitter, or any Dexcom G4 PLATINUM Professional components?

No. The Dexcom G4 PLATINUM Professional CGM System sensors and transmitters are not compatible with the Dexcom G6 Pro CGM System.

What are some of the main differences between Dexcom G6 Pro and Dexcom G4 PLATINUM Pro?
Feature Dexcom G6 Pro Dexcom G4 PLATINUM Pro
System
Indication 2 years or older 18 years or older
Duration of wear Up to 10 days Up to 7 days
Calibration Not required At start and twice a day
Mode Unblinded or Blinded Unblinded or Blinded
Dosing Non-adjunctive Adjunctive
Retrospective
Retrospective Dexcom CLARITY Dexcom CLARITY or Dexcom Studio
Display (Unblinded mode)
Device Smartphone* Receiver
Alerts & Alarms (Unblinded mode) Yes Yes
Transmitter
Use Disposable Reusable with cleaning (up to 6 months)
Start Auto-start Manual start
Sensor
Acetaminophen Blocking Yes No
Applicator
Insertion Auto Manual

*Patient must have a compatible smart phone for an unblinded mode session. To view a list of compatible devices, visit dexcom.com/compatibility
†Dexcom G6 and G6 Pro (when used in unblinded mode) readings can be used to make diabetes treatment decisions when taking up to a maximum acetaminophen dose of 1,000 mg every 6 hours. Taking a higher dose may affect Dexcom G6 readings.

Is the reader required to extract data from Dexcom G6 Pro?

The reader is required to extract data from Dexcom G6 Pro only in blinded mode.

In unblinded mode, if the patient successfully sets up the Dexcom G6 app on his or her compatible smartphone* during the Dexcom G6 Pro session, the HCP can access the patient’s data by initiating the share code through Dexcom CLARITY. Refer to the Dexcom CLARITY User Guide for Clinics under the “Patient Data Sharing” section.

*Patient must have a compatible smart phone for an unblinded mode session. To view a list of compatible devices, visit dexcom.com/compatibility

What is the G6 Pro reader used for?

The Dexcom G6 Pro reader* is used by the HCP 1) to verify the start of a Dexcom G6 Pro session and confirm that the transmitter is working properly before the patient leaves the clinic, and 2) to extract data* from the transmitter during or at the end of the Dexcom G6 Pro session. The reader is used to upload patient data to Dexcom CLARITY for use in more comprehensive reports.

*The Dexcom G6 Pro reader will not display CGM values and is for office use only.

How long can I wear the sensor?

Each Dexcom G6 Pro sensor can be worn for up to 10 days.

How long does the Dexcom G6 Pro transmitter last?

The Dexcom G6 Pro transmitter records data up to 10 days. At the end of the session, the HCP has up to 30 days from the CGM insertion date to extract data from the transmitter, using the reader. The Dexcom G6 Pro transmitter is disposable and cannot be reused.

What components come with the Dexcom G6 Pro CGM System?

Each Dexcom G6 Pro sensor box includes the following:

  • One time use applicator/sensor
  • Disposable, one-time use transmitter

If you prescribe your patient Dexcom G6 Pro for unblinded use, the patient will need to download the Dexcom G6 app (version 1.6.1 or later) for home use with their compatible smart device.*

The Dexcom G6 Pro reader box includes the following: 

  • Reader
  • Case
  • Charger

*Patient must have a compatible smart phone for an unblinded mode session. To view a list of compatible devices, visit dexcom.com/compatibility
†The Dexcom G6 Pro reader will not display CGM values and is for office use only.

Why choose blinded mode?

Blinded mode allows you to capture your patients’ normal behavior without the influence of real-time CGM. Some of your patients also may not have a compatible smartphone, so they can’t use the Dexcom G6 app. Other patients may not be as interested in following their glucose patterns on a daily basis. Blinded mode allows a greater range of patients to experience Dexcom G6 Pro, even if they are not as actively involved during a session. In blinded mode, you may also use Dexcom G6 Pro to assess glycemic variability for patients with or without diabetes. In comparison, unblinded mode may only be used for patients with diabetes.

When used in blinded mode, Dexcom G6 Pro sends a patient’s glucose readings to the clinic-owned Dexcom G6 Pro reader, instead of a patient’s compatible smartphone. After the sensor session is over, you can share the patient’s results with them using the Dexcom CLARITY reports.

Why choose unblinded mode?

Some of your patients with diabetes may be interested in learning more about their daily glucose readings and trends. They may want to try Dexcom before investing in a personal CGM to see how the alarm and alerts work, or get a feel for the system as a whole. As long as your patient with diabetes has a compatible smartphone,* they can use the Dexcom G6 app and experience Dexcom G6 Pro in unblinded mode.

*Patient must have a compatible smart phone for an unblinded mode session. To view a list of compatible devices, visit dexcom.com/compatibility

What is the difference between unblinded and blinded mode?

In unblinded mode,* your patients have access to the following benefits of the Dexcom G6 app.

  • Real-time glucose readings
  • Real-time glucose alarm and alerts for hyper- and hypoglycemia
  • System notifications
  • Viewable data on compatible* smart devices

In blinded mode, your patients won’t use the app or any type of display device. They won’t have access to their glucose readings or get any alarm or alerts.

*Patient must have a compatible smart phone for an unblinded mode session. To view a list of compatible devices, visit dexcom.com/compatibility

Is there reimbursement for using Dexcom G6 Pro?

Yes, healthcare providers can get reimbursed for CGM setup, training, interpretation, and reporting under CPT 95250 and 95251. Visit provider.dexcom.com/coding for details.

What is the Dexcom G6 Pro Continuous Glucose Monitoring (CGM) System?

The Dexcom G6 Pro Continuous Glucose Monitoring (CGM) System is the latest professional CGM system created by Dexcom for healthcare providers (HCPs). Dexcom G6 Pro is factory-calibrated—zero fingersticks are required.* Dexcom G6 Pro features a one-touch auto-applicator and a single-use, disposable transmitter that auto-starts. The Dexcom G6 Pro CGM System is comprised of a sensor, transmitter, and (if used in unblinded mode) a patient’s compatible smart device. In unblinded mode, Dexcom G6 Pro sends glucose readings to a patient’s compatible smart device every five minutes. Dexcom G6 Pro is indicated for patients ages 2 years and older.

*If your glucose alerts and readings from Dexcom G6 Pro do not match symptoms or expectations (when used in unblinded mode), use a blood glucose meter to make diabetes treatment decisions.
†Patient must have a compatible smart phone for an unblinded mode session. To view a list of compatible devices, visit dexcom.com/compatibility

What is the Dexcom G6 Pro Continuous Glucose Monitoring (CGM) System?

The Dexcom G6 Pro Continuous Glucose Monitoring (CGM) System is the latest professional CGM system created by Dexcom for healthcare providers (HCPs). Dexcom G6 Pro is factory-calibrated—zero fingersticks are required.* Dexcom G6 Pro features a one-touch auto-applicator and a single-use, disposable transmitter that auto-starts. The Dexcom G6 Pro CGM System is comprised of a sensor, transmitter, and (if used in unblinded mode) a patient’s compatible smart device. In unblinded mode, Dexcom G6 Pro sends glucose readings to a patient’s compatible smart device every five minutes. Dexcom G6 Pro is indicated for patients ages 2 years and older.

*If your glucose alerts and readings from Dexcom G6 Pro do not match symptoms or expectations (when used in unblinded mode), use a blood glucose meter to make diabetes treatment decisions.
†Patient must have a compatible smart phone for an unblinded mode session. To view a list of compatible devices, visit dexcom.com/compatibility

Does Medicare cover Dexcom G6?

Yes. The Dexcom G6 is available for patients who meet the Medicare coverage criteria. Dexcom G6 became available to new patients in October 2019. Existing patients will be eligible for an upgrade when their Dexcom G5 transmitter is out of warranty. The Dexcom G5 transmitter has a three-month warranty.

What patient information is required within chart notes to ensure eligibility along with CMS Medicare coverage criteria?
  • Has been seen in your clinic within the last 6 months
  • Has type 1 or type 2 diabetes
  • Performs frequent blood glucose monitoring (BGM) testing (≥4x/day)
  • Uses an insulin pump or takes ≥3 daily injections of insulin
  • Requires frequent adjustments to their treatment regimen based on BGM or CGM testing results

For a complete description of Medicare coverage criteria and additional information related to what shold be included in the chart notes, please visit the Centers for Medicare and Medicaid services website.

How can HCPs prescribe Dexcom G6 to their Medicare patients?

HCPs can prescribe Dexcom G6 to one of the distributors below via the following steps:

  • Send the patient’s certificate of medical necessity (CMN) and chart notes to the distributor
  • Let your patient know that they will be contacted by the distributors below regarding their Dexcom G6 order
Distributor Phone Number
Byram Healthcare 800-775-4372
CCS Medical 800-949-6481
US Med 877-659-9875
Solara Medical Supplies 800-423-0896 option 2
Edgepark 866-400-5183
USHL 866-421-2732
Edwards Healthcare 877-367-2444
Advanced Diabetes Supply  877-838-302
Diabetes Management Supply 888-738-7929
BLN 877-261-2179
Mini Pharmacy 888-545-6464

A patient must call their plan to confirm that the distributor is in their network.

Why is Dexcom referring patients to distributors?

Dexcom has decided to refer all Medicare patients to trusted distributors with experience serving Medicare patients. We chose to shift all Medicare distribution so we can more fully focus on developing innovative continuous glucose monitoring (CGM) systems that simplify and improve diabetes management for people around the world.

What if the patient’s claim is denied at the distributor?

If a Medicare patient is denied coverage for Dexcom G6, it will be the distributor’s role to advise the patient or provider on the next steps for obtaining coverage.  

For patients currently using Dexcom G6 who turn 65 (becoming Medicare-eligible), how will they be transitioned to Dexcom G6 for Medicare?

If a current Dexcom G6 patient “ages into” Medicare eligibility (i.e., turns 65), they will be treated as a new patient. Prescribers should follow the new patient prescription process.

When will existing Medicare patients have access to Dexcom G6?

Medicare patients currently using Dexcom G5 will be automatically updated to Dexcom G6 when their G5 transmitter is out of warranty. This means they will automatically get a new Dexcom G6 transmitter and sensors with instructions on how to update the receiver and app. If they do not have a compatible receiver, they will get a new Dexcom G6 receiver.

Where can I get more information or support for my office or my patients?

Dexcom Tech support - 1-844-607-8398
Dexcom CARE team - 1-877-339-2664
Medicare G6 HCP site - provider.dexcom.com/medicare
Medicare G6 Patient site - www.dexcom.com/medicare
List of DME distributors - www.dexcom.com/medicare-coverage
Full list of Medicare coverage criteria - Centers for Medicare and Medicaid services website

How do patients help keep their sensors on for the full 10-day wear?

Dexcom sensors are manufactured with a special adhesive to help them stick to patients’ skin after sensor insertion. Adhesive supplements may also be used.

  • Liquid adhesive agents can be used with the sensor adhesive patch.1,2 A suggestion for patients when using liquid adhesive agents is to:

1. Create an empty oval on the skin with the liquid adhesive product.
2. Let skin adhesive dry.
3. Insert sensor on clean skin in center of oval.

  • Additional adhesive patches or tape can be applied over the sensor adhesive patch.1,2 Suggestions for patients when using adhesive patches or tapes are to:
    • Cut a hole in the adhesive patch or tape to fit around transmitter.
    • Cut the adhesive patch or tape into strips to use ‘‘picture frame’’ technique around sensor adhesive patch.1,3

For detailed step-by-step instructions on how to use the Dexcom G6 Continuous Glucose Monitoring (CGM) System, please refer to the user guide. Dexcom, Inc. does not recommend, endorse or warrant any third-party products, including adhesive supplements and removal products.

View the downloadable "What Works for Me" document, which outlines the step-by-step process for how to insert and remove a Dexcom G6 sensor patch.

1. Chase HP, Messer L: Understanding Insulin Pumps and Continuous Glucose Monitors. 3rd ed. Denver: Children’s Diabetes Research Foundation, 2016.
2. Englert K, Ruedy K, Coffey J, et al.: Skin and adhesive issues with continuous glucose monitors: a sticky situation. J Diabetes Sci Technol 2014;8:745–751.
3. Ives B, Sikes K, Urban A, et al.: Practical aspects of realtime continuous glucose monitors: the experience of the Yale Children’s Diabetes Program. Diabetes Educ 2010;36: 53–62.

How do patients remove their sensors?

If patients experience difficulty removing the sensor from their skin, these products and techniques may help:

General Removal Techniques

  • Loosen edge of adhesive with fingernail and use products listed below if necessary.1,2
  • While removing tapes, use fingers of opposite hand to push skin down and away from adhesive. Continue to move fingers on skin toward adhesive as it is removed.2
  • ‘‘Fold back’’ technique: Remove adhesive slowly, at low angle, folding back on itself.2
  • ‘‘Stretch and relax’’ technique: Films that stretch (e.g., IV3000 or Tegaderm) may be stretched horizontally away from the center (opposite of the fold back technique) while walking fingers under the dressing to continue stretching it.2
  • Use adhesive removal wipes to rub the skin under the tape toward the adhesive as it is removed. This helps loosen adhesive from skin and may help reduce pain with removal.1
     

Removal Products and Description

Product Description
Uni-solve Adhesive Remover (Smith&Nephew) - Comes in wipes or liquid
AllKare Adhesive Removal Wipe (ConvaTec Inc) - Comes in wipes
Tac Away Adhesive Removal Wipes (Torbot) - Comes in wipes
 - Reciprocal product to Skin Tac
Detachol Adhesive Remover (Eloquest) - Latex free, alcohol free
 - Comes in single use vials or liquid - Reciprocal product to Mastisol
Household oilsa:
 - Baby oil, coconut oil or olive oil
- Least specialized and least expensive option

 

For detailed step-by-step instructions on how to use the Dexcom G6 Continuous Glucose Monitoring (CGM) System, please refer to the user guide. Dexcom, Inc. does not recommend, endorse or warrant any third-party products, including adhesive supplements and removal products.

View the downloadable "What Works for Me" document, which outlines the step-by-step process for how to insert and remove a Dexcom G6 sensor patch.

1. Chase HP, Messer L: Understanding Insulin Pumps and Continuous Glucose Monitors. 3rd ed. Denver: Children’s Diabetes Research Foundation, 2016.
2. McNichol L, Lund C, Rosen T, Gray M: Medical adhesives and patient safety: State of the science: consensus statements for the assessment, prevention, and treatment of adhesive related skin injuries. J Wound Ostomy Continence Nurs 2013;40:365–380; quiz E361–E362.
 a Used within institution or support in public commentary, online articles, diabetes blogs, social media.

What are the main differences between Dexcom G5 Mobile and G6?

The Dexcom G6 is the latest generation of CGM available from Dexcom. New features include factory calibration, a 10-day sensor wear period, a one-touch auto-applicator, a new “Urgent Low Soon” Alert, acetaminophen blocking* and a discreet, low-profile wearable transmitter.

*G6 readings can be used to make diabetes treatment decisions when taking up to a maximum acetaminophen dose of 1,000mg every 6 hours. Taking a higher dose may affect the G6 readings.

Is this product indicated for Pediatrics?

Yes, Dexcom G6 is indicated for children as young as 2 years old.

Will Dexcom CLARITY work with G6?

Yes, G6 does work with CLARITY. Patients will not need to register again nor download a new CLARITY App if they have already established an account. If you are already sharing with your clinic, the clinic will not need to reconnect.

How do I view patient data?

Once a patient has been added to the Patient list, click the patient name to invite them to share their data or choose to upload receiver data. Once sharing has initiated or receiver uploaded, click the patients name, then click Go to interative reports.

Why do I need to change my clinic user password?

Dexcom CLARITY follows industry security standards and password expirations are a best practice. You can change your clinic user password when prompted or at anytime from Settings at the top of the page.

What are the computer and internet requirements required for Dexcom CLARITY?

Users might need administrator privileges to install software on their computers.

A broadband network connection of 1.5 Mbps or more is required to install the software from the web, upload data or view the online User Guide.

It is recommended that you use an appropriate firewall program and an anti-virus program on your computer to protect against viruses, malware and unauthorized access to and use of your computer and the information stored, processed and transmitted by it.

Dexcom CLARITY supports the following system configurations:

  • Windows 7, 8 or 10
    • 1.3 gigahertz (GHz) processor and 1 gigabyte (GB) free RAM with 100 megabytes (MB) free disk space
    • Microsoft .NET Framework 4.6.1 or greater, full version
    •  Display resolution of 1024 x 768 pixels or greater
    • Chrome 53, Firefox 47, Internet Explorer 11 run in desktop mode or Microsoft Edge
    • USB 2.0+ port to connect the USB cable to upload a Dexcom receiver
  • Mac OSX 10.10, 10.11, 10.12 or 10.13
    • 2.3 gigahertz (GHz) processor and 4 gigabytes (GB) free RAM with 100 megabytes (MB) free disk space
    • Display resolution of 1280 x 800 pixels or greater 
    • Safari 9.1 or greater, Chrome 53 or Firefox 47 for Mac OSX
    • USB 2.0+ port to connect the USB cable to upload a Dexcom receiver

Optional computer configurations:

  • Mouse or track pad
  • A PDF reader (for example, Adobe Reader) for viewing, saving, and printing the reports
  • An Excel spreadsheet viewer (for example, Microsoft Excel or Excel Viewer)
  • Printer, for printed copies of reports

To run Dexcom CLARITY, your network must allow the following outbound network traffic, which might require changes to proxy and network configuration:

  • dexcom.com (and all subdomains) on port 443
  • agent.mydiabetesdata.com with DNS loopback support to 127.0.0.1

To run the Dexcom CLARITY Uploader, your network must allow the following outbound network traffic: *.dexcom.com (and all subdomains) on port 443.

What reports can I view in Dexcom CLARITY?
  • Overview - presents up to four clinically relevant patterns, dashboard statistics as well as the patient’s Best Day. This quick summary can help focus the discussion on problem areas contributing to hyper- and hypoglycemia. When printed, this one page summary contains all information for billing 95251* - a CPT code covered by most insurance carriers.
  • Patterns - dive deeper into each of the four clinically relevant patterns. Each pattern provides graphs of the days that contribute to that pattern.
  • Data - Trends and Overlay graphs show aggregate data with filtering options. Daily graphs are a detailed view of every glucose data point for each day selected.
  • Compare - report provides side-by-side comparison of Trends, Overlay and Daily graphs to encourage progress and highlight challenges patients may face.
  • Statistics - provides focused insight for both daily and hourly glucose metrics. Advanced metrics can be selected for deeper analytics.
  • AGP - standardized Ambulatory Glucose Profile (AGP) report provides a big picture view of diabetes management.
Who do I contact with questions about Dexcom CLARITY?

If you have questions about CLARITY, please contact the Dexcom Care Team at [email protected] or call 1-888-738-3646, ext 4900.

How do I know when Dexcom CLARITY has been updated?

For every release, a notification banner is posted at the top of the Dexcom CLARITY on the day of the release. Follow the banner’s link to read the release notes. If the Uploader software is updated, the notification banner posts 2 weeks before the release.

What is Glucose Management Indicator (GMI)?

Glucose Management Indicator (GMI) approximates the laboratory A1C level expected based on average glucose measured using continuous glucose monitoring (CGM) values. Average glucose is derived from at least 12 days of CGM data. The GMI may be similar to, higher than, or lower than the laboratory A1C. Differences between GMI and laboratory A1C may reflect differences among an individual’s red blood cell lifespan, how glucose binds to hemoglobin, or due to a recent fluctuation in glucose control.

Can I export raw data?

Yes. Dexcom CLARITY has the option to export data as a CSV file viewable in Excel. Export from one patient by clicking the patient name, then click Export. Or, export for all patients in your Patient List by clicking Export all data from the top of your Patient List page.

How do I save or print reports?

You can save or print all reports from Dexcom CLARITY for up to 90 days of data. While viewing a patient’s interactive report, from the top of the page click Print Reports to print or Download Reports to save. Then, choose a date range and any or all of the reports.

How do patients share data with my clinic?

If your clinic has a Dexcom CLARITY account, add the patient to your patient list, then click Share data to view, print, or email a share invitation. The patient enters the Sharing Code from the invitation in either their personal Dexcom CLARITY account or in their Dexcom CLARITY app. Once sharing is established, it continues until the patient or clinic decides to stop sharing and manually stops it within Dexcom CLARITY.

If your clinic does not have a Dexcom CLARITY account, patients can provide a share code generated from the Dexcom CLARITY app for your clinic to enter at https://clarity.dexcom.com/professional or you can guest upload a receiver from the same link.

How does a clinic get started with Dexcom CLARITY?

Register your clinic at https://clarity.dexcom.com/professional/registration. Whoever completes the registration will be considered the account administrator with full ability to add and manage staff accounts.

If I have questions, whom should I contact?

If you have questions, please contact Dexcom CARE®, our team of certified diabetes educators and other healthcare professionals, at 877-339-2664 (ext.4950) or [email protected]; your local sales rep; or visit hcp.dexcom.com.

Is there dosing guidance for HCPs?

Dexcom does not provide dosing guidance for HCPs. There are, however, three approaches to using the rate-of-change arrows for adjusting insulin doses. These are:

1. DirecNet Method

* Use of the DirecNet Applied Treatment Algorithm (DATA) for Diabetes Management with a Real-Time Continuous Glucose Monitor (the FreeStyle Navigator). Pediatr Diabetes. 2008 Apr; 9(2):142-147.

2. Jeremy Pettus and Steven Edelman Method

* Recommendations for using Real-Time Continuous Glucose Monitoring (rtCGM) Data for Insulin Adjustments in Type 1 Diabetes. Journal Diabetes Science and Technology. August 2016.

3. Gary Scheiner Method

* Practical CGM: Guide to Improving Outcomes Through Continuous Glucose Monitoring. American Diabetes Association, 2015.

Contact Us

If you are a healthcare provider and want to learn more about Dexcom, please fill out the form and a representative will contact you. If you are a Dexcom User or Patient, please contact Dexcom here.

 

By choosing to request info, you are granting Dexcom, Inc. permission to process your personal information to send you additional information and promotional communications related to Dexcom products. You may opt-out of these communications at any time. Dexcom respects the privacy and confidentiality of your personal information. The information you provide will be sent securely and subject to the Dexcom Terms of Use and Privacy Policy.