How do I turn on Multifactor Authentication (MFA) on for my clinic?

Only Clinic Admins can enable and change MFA settings. ​

  1. Sign in to Dexcom Clarity (Clinic).​
  2. Go to the Settings page.​
  3. Locate the MFA toggle and switch it ON.​
  4. Set preferences​
  5. Click Save​

MFA immediately applies to all clinic staff users (both Standard & Admin). Notify your staff that MFA will now be required at login.​

Once MFA settings are turned on:​

  1. At login, staff enter their username + password as usual.​
  2. They automatically receive a 6‑digit code via email to the email associated with their Clarity login.​
  3. They enter that code to complete login and access the clinic portal.​

MFA can be configured in settings to occur at every login or required after a set number of days.

Dexcom healthcare provider

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