Do Dexcom Clarity clinic account users need to update anything to be able to view Dexcom G7 data?

No update is needed. Clarity clinic account users will automatically see their patient’s Dexcom G7 data when sharing is enabled. 

Will Dexcom Clarity work with Dexcom G7?

Yes, Dexcom G7 works with Dexcom Clarity.  Healthcare professionals and patients who used Dexcom Clarity with Dexcom G6 do not need to register again. The G7 app also conveniently integrates a Clarity data summary (called the Clarity card) into the home screen for quick and easy insights.  

What events can be tracked in the Dexcom receiver?

In the receiver, patients can track insulin doses, food, and BG meter values. Patients can also edit and delete events. They can also calibrate using the receiver events menu. They can’t edit, delete, or enter past calibrations. 

How can patients make their receiver pair with the sensor?

If your patient is having trouble pairing their receiver to their sensor, they can try pairing again but keep the sensor within 3 feet of the sensor. Remove any obstacles between them, like walls, water, and their body. 

Do patients still need to buy the receiver?

The new Dexcom G7 receiver is indicated as optional so patients do not need to purchase the receiver if they are going to use their compatible smartphone as their display device. If patients would like a receiver as an alternate display option, they will need to purchase the newly redesigned G7 receiver. 

Medicare and some Medicaid plans require patients to purchase the receiver since they require patients to use the receiver along with a compatible phone at this time.  

Do patients need to use a receiver?

Patients have the option to use only the Dexcom G7 app on a compatible smart device, only the receiver, or both at the same time. The only exception is that Medicare coverage requires use of receiver. 

How does day 1 performance of the G7 compare to the G6?

Like G6, the G7 sensors are less accurate on day 1 and usually improve within 24 hours.

Does Dexcom G7 have a sensor code?

G6 is factory calibrated. Unlike G6 sensors, the G7 sensors are pre-programmed with the factory calibration setting so that no user sensor code entry is required. However, users will still need to enter the 4-digit pairing code provided on the cap of each new Dexcom G7 applicator to pair a sensor to their compatible smart device or receiver. 

How do my patients start a new sensor?

Users must end the Dexcom G7 sensor session or grace period before they start a new sensor. It can be ended one of two ways: 

  • Automatically, when the grace period ends (they’ll receive an alert letting them know) 

  • Manually, before the grace period ends 

Can the sensor be restarted after 10 days?

The Dexcom G7 sensor sends glucose data to a user’s compatible display device for up to 10 days plus a 12-hour grace period at the end. After the grace period is over, users will need to replace their sensor to get glucose readings or alerts. No restarts are allowed. 

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