No. MFA is only available for a providers Clarity Web account. CGM apps and the Clarity mobile app do not support MFA.​

If you did not receive your code:​

• Confirm you’re checking the email linked to your Clarity login.​
• Check spam/junk folders.​
• Codes expire after ten minutes for security. Click “Resend code” once available.​

If you continue to have difficulty, please contact Dexcom Technical Support at: 1 (844) 607-8398

Only Clinic Admins can enable and change MFA settings. ​

1. Sign in to Dexcom Clarity (Clinic).​
2. Go to the Settings page.​
3. Locate the MFA toggle and switch it ON.​
4. Set preferences​
5. Click Save​

MFA immediately applies to all clinic staff users (both Standard & Admin). Notify your staff that MFA will now be required at login.​

Once MFA settings are turned on:​

1. At login, staff enter their username + password as usual.​
2. They automatically receive a 6‑digit code via email to the email associated with their Clarity login.​
3. They enter that code to complete login and access the clinic portal.​

MFA can be configured in settings to occur at every login or required after a set number of days.

Multifactor Authentication (MFA) adds an extra layer of security by requiring users to enter a 6‑digit verification code in addition to their username and password.Codes are delivered by email (SMS verification is not supported) to the users registered email address.

Yes, with Dexcom G7 15 Day, you can use your Dexcom receiver when paired with the Omnipod 5 Automated Insulin Delivery System.

Dexcom G6 Pro will be discontinued as of July 2026. A replacement product is planned for the near future. Development is underway and we will share updates as soon as they are available. We expect inventory to become limited as we approach the discontinuation date, so we recommend placing any final orders by March 2026 to ensure you receive the quantities you need.

Medicare patients who are in warranty should contact their DME provider to upgrade to Dexcom G7 or Dexcom G7 15 Day and receive a new compatible receiver.

Yes, if your patients use a Dexcom receiver (like the image below) with the Dexcom G6 system, it can be updated to be compatible with Dexcom G7 or Dexcom G7 15 Day. If your patient uses the Dexcom G6 Touchscreen Receiver, they will need a new receiver. For step-by-step instructions to update a receiver please visit this helpful guide.

Dexcom will continue to support the Dexcom G6 app after July 1, 2026. Our Technical Service and Support team will remain available to assist throughout the transition period until full system discontinuation, ensuring you have the support you need. We recommend upgrading your patients to Dexcom G7 or Dexcom G7 15 Day to ensure an uninterrupted connection.

Dexcom will provide technical support for any unexpired Dexcom G6 within its warranty period.