Do my patients need to upgrade their iLet to connect with the Dexcom G7 15 Day sensor?

If your patients have the latest iLet pump firmware that is compatible with the Dexcom G7 Continuous Glucose Monitoring (Dexcom G7) System, they do not need to upgrade or update your iLet to pair with the Dexcom G7 15 Day sensor.

For information on the iLet, its software, or technical support, call Beta Bionics customer service at 1-855-745-3800.

Can my pediatric patients use a Dexcom G7 15 Day sensor with the iLet system?

No. Even though the iLet system is approved for ages six and up, the Dexcom G7 15 Day sensor is only approved for adults 18 years and older1. Patients younger than 18 use the Dexcom G7 Continuous Glucose Monitoring (Dexcom G7) System sensor2 with their iLet pump.

1 Dexcom G7 15 Day User Guide . 2 Dexcom G7 User Guide.

When can my patients use the iLet system with the Dexcom G7 15 Day system?

The Beta Bionics iLet Bionic Pancreas system can be used with the Dexcom G7 15 Day Continuous Glucose Monitoring (Dexcom G7 15 Day) System on October 27, 2025 through Medical Device Distributors, and December 1, 2025 through pharmacies.

When will Dexcom Patient Assistance support the Dexcom G7 15 Day system?

The Dexcom G7 15 Day system will be available through the Dexcom Patient Assistance program a few months after launch. Visit Dexcom Patient Assistance Program to help your patients apply. Check back frequently for updates.

Are there offers for the Dexcom G7 15 Day system?

Dexcom CGM systems are accessible and affordable1,¶ for everyone with a prescription through the pharmacy or a medical device distributor. There are several options for savings to explore at Dexcom Savings Center. You or your patients can also reach out to Dexcom Customer Support with any questions.

Dexcom Customer Support 
1-888-738-3646
Monday – Friday 6 AM – 5 PM PST

¶ Individual pricing may vary depending on commercial insurance coverage.
1 Dexcom, Data on File, 2025.

If my patients are insured by Medicare, are they required to get a Dexcom G7 15 Day receiver?

A Dexcom receiver is required for Medicare coverage*. If your patient is new to Dexcom CGM, they will get a receiver through their medical device supplier.

If your patient is an existing Dexcom customer, their Dexcom G7 receiver will be compatible with the Dexcom G7 15 Day sensor after a quick software update. Visit dexcom.com/clarityapp for instructions.

For step-by-step instructions, visit Using Your Dexcom Receiver.

*Receiver is required to be used along with smart device in order to receive Medicare benefits for CGM. Compatible smart devices sold separately. To view a list of compatible smart devices, visit dexcom.com/compatibility.

How do I move current Dexcom G7 users to the Dexcom G7 15 Day system?

To get the Dexcom G7 15 Day Continuous Glucose Monitoring (Dexcom G7 15 Day) System, your patients will need a new prescription. Please visit our Prescribe and Sample page for more information: https://provider.dexcom.com/G7/prescribe-sample

What if a patient’s sensor didn’t last the full 15 Days, are they able to get a replacement?

Dexcom stands behind the quality of its products and will aim to resolve sensor issues or replace sensors that fail to meet our high standards of performance.

In the event of a sensor failure prior to the completion of a sensor’s expected life, the user must contact Dexcom Tech Support as soon as possible. Dexcom Tech Support will review each case to determine the cause of the failure.

If the failure is determined to be related to the sensor not meeting the published performance expectations, a replacement sensor will be issued, with no limit, at no cost to the patient.

Sensors determined to be non-defective, due to application error, removal for a procedure, or other non-product reason, may be eligible for a replacement as a courtesy, subject to annual limits.

How do patients know if they have a Dexcom G7 15 Day sensor or Dexcom G7 sensor?

The Dexcom G7 15 Day System will be marked by the Dexcom G7 15 Day product logo on the sensor packaging. Upon pairing your sensor, the Dexcom G7 app will indicate that the user is attempting to pair a Dexcom G7 15 Day sensor1.

1 Dexcom G7 15 Day User Guide.

If a patient tried Dexcom G7 15 Day but prefers Dexcom G7, how do they switch back?

If you prescribed the Dexcom G7 15 Day system to a patient and they need to switch back to the Dexcom G7 system, you will need to write a new Dexcom G7 prescription for that patient.

Dexcom healthcare provider

Request a representative visit or G7 samples