To get the Dexcom G7 15 Day Continuous Glucose Monitoring (Dexcom G7 15 Day) System, your patients will need a new prescription. Please visit our Prescribe and Sample page for more information: https://provider.dexcom.com/G7/prescribe-sample
Dexcom stands behind the quality of its products and will aim to resolve sensor issues or replace sensors that fail to meet our high standards of performance.
In the event of a sensor failure prior to the completion of a sensor’s expected life, the user must contact Dexcom Tech Support as soon as possible. Dexcom Tech Support will review each case to determine the cause of the failure.
If the failure is determined to be related to the sensor not meeting the published performance expectations, a replacement sensor will be issued, with no limit, at no cost to the patient.
Sensors determined to be non-defective, due to application error, removal for a procedure, or other non-product reason, may be eligible for a replacement as a courtesy, subject to annual limits.
The Dexcom G7 15 Day System will be marked by the Dexcom G7 15 Day product logo on the sensor packaging. Upon pairing your sensor, the Dexcom G7 app will indicate that the user is attempting to pair a Dexcom G7 15 Day sensor1.
1 Dexcom G7 15 Day User Guide.
If you prescribed the Dexcom G7 15 Day system to a patient and they need to switch back to the Dexcom G7 system, you will need to write a new Dexcom G7 prescription for that patient.
Yes, Dexcom G7 15 Day CGM system uses the same receiver as the Dexcom G7 CGM system.
If you have patients who use a Dexcom receiver with the Dexcom G7 system, they will need to update their receiver's software. To update advise your patients, visit dexcom.com/clarityapp on a computer, log in, connect their receiver, and follow the on-screen instructions.
For step-by-step instructions, visit Using Your Dexcom Receiver.
Yes, the Dexcom G7 15 Day and Dexcom G7 systems use the same phone app. The app is available on the Apple App Store® and Google Play store.
For a list of compatible devices for the Dexcom G7 family, visit Find Compatible Devices.
Yes, a Dexcom G7 15 Day sensor can be worn during pregnancy for all types of diabetes (type 1, type 2, or gestational)1.
1 Dexcom G7 15 Day User Guide.
Yes, the Dexcom G7 15 Day system works with both the Dexcom Clarity Diabetes Management (Dexcom Clarity) System* and Dexcom Follow Remote Monitoring (Dexcom Follow) System†.
Healthcare professionals and patients who use the Dexcom Clarity system today do not need to register again. The Dexcom G7 15 Day app and receiver also conveniently integrate a Dexcom Clarity data summary for quick and easy insights, just like the Dexcom G7 app.
Users of the Dexcom Follow app will not need to take any action and will continue receiving their loved ones glucose readings. Patients will not need to reshare with their Followers.
*An internet connection is required to send data to the Dexcom Clarity system. † Separate Dexcom Follow app and internet connection are required.
Yes, Dexcom G7 15 Day will connect with compatible AID systems at launch: iLet Bionic Pancreas and Omnipod 5. For users of Tandem t:slim X2 or Tandem Mobi, integration with the Dexcom G7 15 Day system is not yet available. We are working closely with Tandem to ensure compatibility as soon as possible.
For specific information on pump compatibility and availability with the Dexcom G7 15 Day system, visit Insulin Pumps and Pens.
Individual pricing will vary depending on insurance coverage. Once covered, Dexcom G7 15 Day sensors should be the same monthly cost as Dexcom G7 sensors. Users switching from the Dexcom G7 system to the Dexcom G7 15 Day system can expect their co-pay to remain the same. For more information on our growing coverage, visit our Coverage and Affordability page.
