What do I do for patients who do not have DME coverage for Dexcom G7?

The wait will be over soon.  We expect the compatible Dexcom G7 to be available at pharmacy in early January 2024.

Why is the Dexcom G7 that is compatible with the t:slim X2 only available at DME?

This is a phased launch and we are starting with distributors and it will be available in pharmacy early January 2024.

How do I prescribe my patient a compatible Dexcom G7 that connects with the t:slim X2 insulin pump?

At this time, compatible Dexcom G7 sensors will only be available through Durable Medical Equipment (DME) distributors. 
Please send an order for Dexcom G7 and the Tandem t:slim X2 insulin pump to a DME distributor.  Compatible Dexcom G7 sensors will be available through pharmacy early January 2024.

My patient is currently on Dexcom G6 and t:slim X2 with Control-IQ technology (software version 7.7 or later). How do they upgrade to be able to connect Dexcom G7?

If your patient is getting Dexcom CGM supplies through:

Durable Medical Equipment (DME) Distributor
Dexcom G7 sensors that are compatible with the t:slim X2 pump are now available at Durable Medical Equipment distributors. Have your patient reach out to them and mention that they would like to upgrade to Dexcom G7. Make sure your patient tells them they are on a Tandem automated insulin delivery system.

Pharmacy
Compatible Decom G7 sensors are expected to be available through pharmacy early January 2024. If your patient would like to to upgrade now, send an order for Dexcom G7 to a DME distributor.

My patient receives healthcare from the VA and is new to Dexcom and Tandem. How do I get them started on Dexcom G7 and the t:slim X2 pump?

Dexcom G6 sensors are compatible with the t:slim X2 pump and are currently available through the VA pharmacy.  Please send your patients prescription for Dexcom G6 to the pharmacy and have your patient submit an order for t:slim X2 to the prosthetics department.

My patient receives healthcare from the VA and is currently on Dexcom G6 and t:slim X2 with Control IQ technology (software 7.7 or later). How do I get them upgraded to G7?

Compatible Dexcom G7 sensors are expected to be available through the VA pharmacy in early January 2024.  Do not update your patients CGM supplies to Dexcom G7 until notified that compatible G7 sensors are available at the VA pharmacy.  The Dexcom G7 integration software update on the t:slim X2 pump is compatible with both G6 and G7, so your patient can update their pump software and continue to use Dexcom G6 until Dexcom G7 is available at the VA.

If my patient is on Dexcom G7 and Tandem t:slim X2 insulin pump, do they call Dexcom or Tandem for Technical Support? What are the features and benefits of Dexcom G7?

Please visit https://www.dexcom.com/en-us/faqs/tandem-faqs for information about who to contact for system support.

What are the benefits of the updated Tandem t:slim X2 insulin pump software?

1) Compatibility with both Dexcom G6 and G7
2) Duration timer for Exercise Activity (customizable from 30 mins to 8 hours)
3) Six-digit numeric Mobile App pairing code (previously 16 alpha-numeric)
4) Updated pump sounds
5) Seamless Activity transition (no need to stop an Activity before switching to a different Activity)
6) Updated Auto-Off alarm defaulted off (with new pumps) 

What are the key differentiators of using the Dexcom G7 with the Tandem t:slim X2 insulin pump?

Dexcom and Tandem have been trusted partners in diabetes management for over 10 years. Dexcom G7 and Tandem t:slim X2 insulin pump key differentiators include:

>Short - 30 minute warmup
>Ability to use Share and Follow features to share your numbers with up to 10 people
>Non-adjunctive, meaning no fingersticks to make treatment decisions

Do I have to write a prescription for the Tandem t:slim X2 insulin pump with Control IQ Technology software update?

For existing t:slim X2 with Control-IQ users, there is no pump prescription needed to update the pump software. 

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