My patient receives healthcare from the VA and is new to Dexcom and Tandem. How do I get them started on Dexcom G7 and the t:slim X2 pump?

Dexcom G6 sensors are compatible with the t:slim X2 pump and are currently available through the VA pharmacy.  Please send your patients prescription for Dexcom G6 to the pharmacy and have your patient submit an order for t:slim X2 to the prosthetics department.

My patient receives healthcare from the VA and is currently on Dexcom G6 and t:slim X2 with Control IQ technology (software 7.7 or later). How do I get them upgraded to G7?

Compatible Dexcom G7 sensors are expected to be available through the VA pharmacy in early January 2024.  Do not update your patients CGM supplies to Dexcom G7 until notified that compatible G7 sensors are available at the VA pharmacy.  The Dexcom G7 integration software update on the t:slim X2 pump is compatible with both G6 and G7, so your patient can update their pump software and continue to use Dexcom G6 until Dexcom G7 is available at the VA.

If my patient is on Dexcom G7 and Tandem t:slim X2 insulin pump, do they call Dexcom or Tandem for Technical Support? What are the features and benefits of Dexcom G7?

Please visit https://www.dexcom.com/en-us/faqs/tandem-faqs for information about who to contact for system support.

What are the benefits of the updated Tandem t:slim X2 insulin pump software?

1) Compatibility with both Dexcom G6 and G7
2) Duration timer for Exercise Activity (customizable from 30 mins to 8 hours)
3) Six-digit numeric Mobile App pairing code (previously 16 alpha-numeric)
4) Updated pump sounds
5) Seamless Activity transition (no need to stop an Activity before switching to a different Activity)
6) Updated Auto-Off alarm defaulted off (with new pumps) 

What are the key differentiators of using the Dexcom G7 with the Tandem t:slim X2 insulin pump?

Dexcom and Tandem have been trusted partners in diabetes management for over 10 years. Dexcom G7 and Tandem t:slim X2 insulin pump key differentiators include:

>Short - 30 minute warmup
>Ability to use Share and Follow features to share your numbers with up to 10 people
>Non-adjunctive, meaning no fingersticks to make treatment decisions

Do I have to write a prescription for the Tandem t:slim X2 insulin pump with Control IQ Technology software update?

For existing t:slim X2 with Control-IQ users, there is no pump prescription needed to update the pump software. 

How do I know if my patient's Dexcom G7 sensor is compatible with their Tandem t:slim X2 insulin pump?

You will learn how to identify a compatible Dexcom G7 sensor on:
- Pump screen error message
- Tandem training checklist for new users
- Software update portal for current users

For additional information, please navigate to https://www.tandemdiabetes.com/support/compatibility/dexcom-cgm

Patient background

rebecca

Rebecca is a 67-year-old female who was diagnosed with T2D 12 years ago.

Current treatment: Metformin 1000 mg BID, Sitagliptin 100 mg QD, Glimepiride 4 mg BID, basal insulin (glargine) 36 units QPM Current A1C: 9.8%

Scenario

Rebecca is motivated to manage diabetes but struggles with eating lower carbohydrate foods consistently. She’s busy with volunteering activities and her new post-retirement social life. When Rebecca was working, she kept her blood glucose meter at her desk and would check her glucose 1-3 times daily. Nowadays, she often forgets to bring the meter with her when she’s out and about.

Dexcom healthcare provider

Request a representative visit or G7 samples