Please visit https://www.dexcom.com/en-us/faqs/beta-bionics-with-dexcom-cgm-g6-g7-contact-help for information about who to contact for system support.
Available to all iLet users at launch.
Yes
After they download the updated app, they will be able to update the firmware to use Dexcom G7
Call customer service at 1-855-745-3800 and they can help you walk through the steps.
The integration of Dexcom G7 and Beta Bionics iLet is now available. Send an order for Dexcom G7 and iLet to Beta Bionics through Parachute (or fax if they don't have Parachute - Fax: 800-786-0720)
Call your DME distributor or pharmacy to find-out when your patients insurance will allow you to fill your next order for CGM supplies.
Yes, Dexcom G7 CGM system still requires a pharmacy prescription even if your patient is currently on Dexcom G6. Send the pharmacy a new prescription for Dexcom G7 for your patient.
Learn more about how to prescribe the Dexcom G7 CGM system to help get your patients started.
Your DME distributor may be able to use your current order on-file to upgrade you to Dexcom G7. Call your DME distributor to confirm if you need you to send a new order for Dexcom G7.
Send a prescription for Dexcom G7 to their pharmacy or DME provider where you obtain your Dexcom supplies.
To upgrade, existing iLet Bionic Pancreas users can download the updated iLet app from the Apple app or Google Play stores. Once they have updated their iLet app, they will be able to update the firmware on their iLet. During setup, users will have a choice of either Dexcom G6 or G7 when connecting a sensor.
