If my patient uses the Direct to Watch feature, can they still connect to their AID system?

Yes. Dexcom G7 can display glucose on multiple devices including your patients’ phone, smartwatch, and Dexcom receiver or connected AID (Automated Insulin Delivery) system simultaneously and independently of each other. 

Dexcom G7 has three Bluetooth channels:

1) Smartphone - which allows glucose data to be sent to the Clarity and Follow apps

2) Smartwatch

3) Dexcom Receiver OR connected AID (Automated Insulin Delivery) system

To view a list of compatible Apple Watches, visit this FAQ: HERE

*Smart device sold separately. To view a list of compatible devices, visit dexcom.com/compatibility 

†An internet connection is required to send data to Dexcom Clarity. ‡ Separate Follow app and internet connection required. Users should always confirm readings on the Dexcom CGM System app or receiver before making treatment decisions.

What is Direct to Watch?

Direct to Watch connects the Dexcom G7 sensor directly to your patients’ Apple Watch using Bluetooth. When Direct to Watch is active, your patients’ sensor sends CGM data right to their watch, so they don’t need their phone to see their glucose numbers.

To view a list of compatible Apple Watches, visit this FAQ: HERE

*Smart device sold separately. To view a list of compatible devices, visit dexcom.com/compatibility.  †Compatible smartphone is required to pair a new Dexcom G7 sensor with a compatible Apple Watch. To use Share/Follow a compatible Apple Watch must be connected to the internet via Wi-fi.

My patient is currently on Dexcom G6 and Tandem Mobi. How do they upgrade to be able to connect Dexcom G7?

If your patient is getting Dexcom CGM supplies through:

Durable Medical Equipment (DME) Distributor
Have your patient reach out to them and mention that they would like to upgrade to Dexcom G7.

Pharmacy
Please prescribe your patients Dexcom G7.

My patient already has a Dexcom order on file at a DME distributor. Do I need to write a new order for my patients to upgrade to Dexcom G7?

Your patient's DME distributor may be able to use the current order on-file to upgrade to Dexcom G7. The DME distributor can confirm if a new order is needed to upgrade. If a new order is needed, the distributor can fax a request to you for a Dexcom G7 order.

My patient already has a Dexcom G6 order at pharmacy. Do I need to write a new prescription for my patients to upgrade to Dexcom G7?

Yes.  Please send a new prescription for Dexcom G7 to the pharmacy for your patients to upgrade.

When is my patient eligible to order Dexcom G7?

Your patient's current DME distributor or pharmacy can confirm when they are eligible to fill the next order for CGM supplies. 

My patient receives healthcare from the VA and is new to Dexcom and Tandem. How do I get them started on Dexcom G7 and Tandem Mobi?

Please send a prescription for Dexcom G7 to the VA pharmacy and to submit an order for Tandem Mobi to the prosthetics department.

My patient receives healthcare from the VA and is currently on Dexcom G6 and Tandem Mobi. How do I get them upgraded to G7?

Please send a prescription for Dexcom G7 to the VA pharmacy.

Dexcom healthcare provider

Request a representative visit or G7 15 Day or G7 samples